Managing client expectations

Most clients start a project full of excitement and expectation. This course explores how this enthusiasm can be sustained through the ups and downs that inevitably happen as a project progresses, to achieve the holy grail of a happy client, a great project and generous endorsements going forward to the next project.

Who this course is for

The course is for senior people in architectural practice who have responsibility for setting the parameters for new projects and ensuring that clients are delighted with the service they are receiving. It is also for those working closely with clients on a daily basis.

Course format

This is a full day course. It combines theory with practical applications, using architectural case studies, group activities and discussions to ensure full participation and relevance to real life. 

A printed, bound set of courses notes will be given to each delegate.

Course content

All in-house courses can be tailored to meet the exact requirements of individual practices, suggested topics include :

  • Quality of service v’s quality of product – getting the right balance
  • Listening to clients – how and when
  • Planning to manage client expectations
  • Dealing with change
  • Agreements
  • Sign-offs and procedures
  • Communicating through a common language
  • Formal and informal relationships
  • Consistency and reliability in delivery

CPD

CPD Certificates are issued to all attendees. For architects, all our courses address the RIBA CPD requirements for either Project or Practice Management.