Developing assertiveness
Who is this course for?
This course is of particular benefit to those who regularly encounter conflict or have difficulty ‘standing their ground’. It is also for people with wider management responsibilities, where inter-personal skills are important. Through this course we aim to build people’s self-confidence alongside respect for the opinions of others, to enable them to develop an ability to create win-win relationships.
Course format
This is a full day course for up to 9 delegates (up to 12 with two trainers). The emphasis is on interactive role-play to develop a practical understanding of assertiveness, while also providing the proven theory. A printed, bound set of courses notes will be given to each delegate. If preferred, specific aspects of assertiveness can be dealt with through tailored coaching sessions on a one-to-one basis or with small groups of people. coaching
Course content
All in-house courses can be tailored to meet the exact requirements of individual practices, suggested topics include:
• Cornerstones of Assertiveness: behaviour, thinking patterns, rights and responsibilities, self-esteem
• Assertive, aggressive and submissive behaviour
• Choosing to be assertive
• The rights and responsibilities that should be considered in any dialogue
• The importance of words, tone and body language
• Basic assertiveness techniques for the workplace
• Guidelines for making and refusing requests
• Guidelines for providing constructive feedback and receiving feedback or criticism
• Dealing with difficult people
• Difficulties that may be encountered when trying to behave assertively
• Developing assertiveness skills/techniques through a personal action plan.
Cost
The cost of this course is on a sliding scale, depending on the number of delegates:
Up to 9 delegates: £2,000 + VAT per day, with one trainer
10 to 12 delegates: £3,550 + VAT per day, with two trainers
Preparation time needed to tailor the course to your specific needs will be agreed with you in advance and charged at our standard day rates, available on request.
CPD
All our courses address the RIBA CPD requirements for either Project or Practice Management.
Course directors
John Forrester
For further information please call Beverley on 01245 506114, or email training@colander.co.uk
