Public course
Managing client expectations
Tuesday 24 April 2012
09.30 to 13.00
Who is this course for?
This course explores ways of communicating with clients to ensure the smooth running of projects and enhance the possibility of repeat business and client recommendations. It is for senior people in architectural practice who have responsibility for setting the parameters for new projects and ensuring that clients are delighted with the service they are receiving. It is also for those working closely with clients on a daily basis.
Course format
This is a half day course. It combines theory with practical applications, using architectural case studies, group activities and discussions to ensure full participation and relevance to real life. A printed, bound set of courses notes will be given to each delegate.
Course content
• Quality of service v quality of product – getting the right balance
• Listening to clients – how and when
• Planning to manage client expectations
• Dealing with change
• Agreements
• Sign-offs, and procedures
• Communicating through a common language
• Formal and informal relationships
• Consistency and reliability in delivery
Cost
For delegates who pay 2 weeks before the course starts: £190 + VAT: £228. Payment must be received by 10 April 2012. Otherwise, the cost per delegate is: £240 + VAT: £288
CPD
CPD certificates will be issued. For architects, This course complies with RIBA core CPD requirements for practice management.
Course director
Caroline Cole
Venue
RIBA, London - google map
We also facilitate project reviews – for both clients and consultants – to help identify how the next project could be better managed.
For further information please call Beverley on 01245 506114, or email training@colander.co.uk
Discounts are available for multiple bookings.
