In-house course
Managing client expectations
Who is this course for?
This course explores ways of communicating with clients to ensure the smooth running of projects and enhance the possibility of repeat business and client recommendations. It is for senior people in architectural practice who have responsibility for setting the parameters for new projects and ensuring that clients are delighted with the service they are receiving. It is also for those working closely with clients on a daily basis.
Course format
This is a full day course. It combines theory with practical applications, using architectural case studies, group activities and discussions to ensure full participation and relevance to real life. A group of 10 to 12 delegates is ideal. A printed, bound set of courses notes will be given to each delegate.
Course content
All in-house courses can be tailored to meet the exact requirements of individual practices, suggested topics include:
• Quality of service v quality of product – getting the right balance
• Listening to clients – how and when
• Planning to manage client expectations
• Dealing with change
• Agreements
• Sign-offs, and procedures
• Communicating through a common language
• Formal and informal relationships
• Consistency and reliability in delivery
We also facilitate project reviews – for both clients and consultants – to help identify how the next project could be better managed. If appropriate, we would be happy to combine a review with elements of this course.
CPD
All our courses address the RIBA CPD requirements for either Project or Practice Management.
Cost
The cost of this course is on a sliding scale, depending on the number of delegates:
Up to 9 delegates: £2,000 + VAT per day
10 to 12 delegates: £2,300 + VAT per day
13 to 15 delegates: £2,600 + VAT per day
16 delegates: £2,900 + VAT per day
Preparation time needed to tailor the course to your specific needs will be agreed with you in advance and charged at our standard day rates, available on request.
Course director
Caroline Cole
For further information please call Beverley on 01245 506114, or email training@colander.co.uk
